AI chatbot development that knows your business.
Most customers ask the same handful of questions — do you deliver here, how much is this, is it in stock. An AI agent trained on your actual catalogue, prices and policies can answer those instantly, on WhatsApp or your website, and hand over to a real person the moment it matters.
What is an AI chatbot, in plain terms?
It's a program that can hold a conversation with your customers — on WhatsApp or your website — using information specific to your business, like your price list, opening hours, and common questions. It's not a generic chatbot reading from a script; it's trained on what your business actually offers, so it can answer naturally and pass the conversation to a real staff member when the question is too complex or sensitive for it to handle.
What's included
- WhatsApp Business AI agent for orders & support
- Website chat widget trained on your FAQs & catalog
- Handover to a human teammate when it matters
- Lead capture, order taking and appointment booking
- Swahili & English conversation support
- Monthly reporting on what customers are actually asking
Our process, step by step
Discovery call
We learn what questions your customers ask most, and what you'd want automated versus handled by a person.
Training
We train the AI agent on your products, prices, FAQs and tone of voice.
Testing
We test the agent with real example conversations before it goes live, and refine its handover rules.
Launch & monitoring
We connect it to WhatsApp and/or your website, then monitor and report on what customers ask.
AI chatbots and copilots for Kenyan customer and ops teams
As an AI development company in Kenya, we build assistants grounded in your policies and catalogues — with human handoff, not unchecked hallucinations. Our Westlands team scopes fixed phases, documents ownership, and trains your staff so the system survives after go-live — not just demo day.
Where AI helps first
WhatsApp FAQs, website chat, internal support copilots, document Q&A and order-status bots. We define success metrics (deflection rate, time-to-reply, escalation quality) before model selection.
Responsible stack
Retrieval over your approved knowledge base, tool calls for order lookups, language support for English/Swahili mixes, logging for audit, and kill-switches for unsafe topics. Channels: WhatsApp Business API, web widget, or staff tools.
Ballpark pricing
- FAQ bot on one channel: often KES 180,000–450,000
- RAG + order tools + handoff: KES 450,000–1.2M+
- Usage costs (LLM/API) billed transparently after pilot
Implementation timeline
Week 1–2: use-case workshop, knowledge inventory and channel access. Week 3–5: retrieval setup, prompt/tool design and staging tests with your team. Week 6+: controlled pilot, escalation training and KPI review before wider rollout. We document failure modes — out-of-scope questions, payment disputes, medical/legal advice — so the bot refuses safely.
When not to use generative AI
High-stakes credit decisions, medical advice and unverified legal guidance stay with humans. AI Development company in Kenya engagements at Qaribuhub prioritise measurable ops gains over demo theatre.
See also
AI development company case, Nairobi retail chatbot, SACCO WhatsApp bot, and AI articles on the blog.
AI Chatbot Development — frequently asked questions
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