Qaribuhub Solutions LTD (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Kenya Data Protection Act 2019 and its regulations. This policy explains what data we collect, how we handle it and what rights you have.
1. Who We Are
Qaribuhub Solutions LTD is a software development and artificial intelligence company registered in Kenya, operating from Ring Road, Westlands, Nairobi. We can be reached at info@qaribuhub.co.ke or +254 787 582 581.
2. Information We Collect
2.1 Information you give us
- Contact & enquiry data: name, phone number, email address, project details submitted through our contact form or WhatsApp.
- Client project data: business information, brand assets, content and requirements shared during a project engagement.
- Payment data: transaction references. We do not store raw card numbers — card payments are processed by licensed third-party gateways.
2.2 Information collected automatically
- Analytics data: pages visited, time on site, device type, browser and approximate location via Google Analytics 4 (GA4). GA4 uses aggregated, anonymised data and does not personally identify you unless you submit a form.
- Server logs: IP address, page requests and referrer headers retained for security purposes.
3. How We Use Your Information
- To respond to your enquiry and provide a project quote.
- To deliver the services you have engaged us to build.
- To process payments and issue receipts.
- To send project updates, invoices and support communications.
- To improve our website and service quality using anonymised analytics.
- To comply with legal obligations under Kenyan law.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
- Contractual necessity — processing needed to fulfil a project agreement.
- Legitimate interests — site security, fraud prevention and service improvement.
- Consent — where you have opted in to marketing communications.
- Legal obligation — where required by Kenyan law or regulation.
5. Data Sharing
We share personal data only with:
- Service providers who process data on our behalf: Google (Analytics, Workspace), Safaricom (M-Pesa), licensed payment gateways and cloud hosting providers. All are bound by data processing agreements.
- Professional advisors (lawyers, accountants) under confidentiality obligations.
- Regulators where required by law.
6. International Transfers
Google Analytics data is processed on Google's global infrastructure, which may involve transfers outside Kenya. Google has implemented standard contractual clauses and complies with applicable data protection frameworks.
7. Data Retention
- Enquiry and contact data: 3 years from last contact, unless you ask us to delete it sooner.
- Project files and client data: 5 years from project completion (to support warranty claims and legal disputes).
- Payment records: 7 years (statutory requirement).
- Analytics data: 26 months (GA4 default).
8. Your Rights Under the Kenya Data Protection Act 2019
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention obligations).
- Object to processing based on legitimate interests.
- Withdraw consent at any time (where processing is consent-based).
- Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.
To exercise any right, email us at info@qaribuhub.co.ke. We will respond within 21 days.
9. Cookies
Our website uses cookies for:
- Analytics (Google Analytics 4): to understand how visitors use the site. You may opt out via your browser settings or Google’s opt-out tool.
- Functional cookies: to remember your preferences during a session.
No advertising or tracking cookies are used for third-party ad targeting on this site.
10. Security
We implement technical and organisational measures including HTTPS/TLS encryption, access controls, regular security updates and data minimisation practices. No transmission over the internet is completely secure; we take all reasonable steps to protect your data.
11. Children
Our services are directed at businesses and adults. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, contact us immediately and we will delete it.
12. Changes to This Policy
We may update this policy to reflect legal changes or new services. The updated version will always be available on this page. Continued use of our website after a change constitutes acceptance.
13. Contact
For any privacy-related queries:
Qaribuhub Solutions LTD
Ring Road, Westlands, Nairobi, Kenya
info@qaribuhub.co.ke
+254 787 582 581